Shipping Policy
Order Processing Time
Every order placed on Red Light Rise goes through a short processing period before it ships. Most orders are processed within 1-3 business days of purchase. During high-demand periods, such as holiday sales or new product launches, processing may take up to 5 business days. You will receive an email confirmation as soon as your order has shipped, along with tracking information so you can follow its journey to your door.
Shipping Destinations
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. We do not offer international shipping outside the U.S. at this time. If this changes in the future, this policy will be updated accordingly.
Shipping Costs
Free shipping: products marked with a “Free Shipping” badge ship free to any U.S. address.
All other products: shipping is based on the combined price of the items in your cart that do not ship free:
| Combined price of these items | Shipping |
|---|---|
| Up to $500 | $20 |
| $500.01 – $1,000 | $40 |
| $1,000.01 – $1,500 | $60 |
| Each additional $500 | +$20 |
Items that ship free are never counted toward this total. The exact shipping cost is always shown at checkout before you place your order.
Shipping Times and Carriers
Red Light Rise works with trusted manufacturing and logistics partners to get your red light therapy device to you safely. Because certain products are sourced from specialized manufacturing partners to maintain quality and keep costs competitive, standard delivery is 7-18 business days from the date your order ships, depending on the specific product and manufacturing partner. Some larger or made-to-order items may take longer; where this applies, it is stated on the product page.
Delivery estimates are calculated from the day your order ships, not the day it was placed. Actual delivery times can vary due to carrier delays, weather, or high order volume, especially around holidays.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow the full estimated window shown on your product page before reaching out about delivery status. If you have not received tracking information within 5 business days of placing your order, please contact our support team.
Lost, Delayed, or Damaged Shipments
While we carefully package every device to prevent damage in transit, issues can occasionally occur. If your order arrives damaged, is significantly delayed beyond the estimated window, or appears lost, please contact us within 7 days of the expected delivery date so we can investigate and make it right.
Multiple Suppliers and Split Shipments
Because Red Light Rise works with several manufacturing and fulfillment partners, orders containing multiple items may arrive in separate packages, sometimes with different estimated delivery dates. You will be notified if your order ships in multiple shipments.
Contact Us About Shipping
Questions about your shipment or this policy? Reach out through our Contact Us page. Related pages: Return & Refund Policy · FAQ · Terms of Service.