Can’t find what you’re looking for? Contact us → — we’re happy to help.
Shipping & Delivery
How long does shipping take?
Orders typically arrive within 7-18 business days, depending on the specific product. For full details, see our Shipping Policy →.
Do you ship internationally?
Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.
How do I track my order?
You’ll receive a tracking link by email once your order ships. If you haven’t received it within 5 business days, contact us →.
Returns & Refunds
What is your return policy?
Returns are accepted within 7 days of delivery, only for unopened, unused products in original packaging. See our full Return & Refund Policy → for details.
What if my product arrives damaged?
Contact us within 7 days with photos of the item and packaging. Reach out here → and we’ll arrange a replacement, repair, or refund.
Product & Safety
Is red light therapy safe?
Yes — red light therapy uses non-ionizing light with no UV rays. Always consult your healthcare provider before use, especially if pregnant or photosensitive. Browse our full product range → to find the right device for you.
Which device is right for me?
Panels work well for larger body areas, face masks for facial skin, handhelds for targeted spots, and belts for joints and muscles. Contact us → if you need help choosing.
Got questions?
FAQ
Our customer support is available Mon - Fri, 9am - 5pm EST at support@redlightrise.com
View all FAQsYes! red light therapy is clinically proven for skin anti-aging. Over 10,000+ peer-reviewed studies confirm that 660nm red light stimulates collagen production, reduces fine lines, and improves skin tone and texture. Stanford School of Medicine researchers have confirmed that red and near-infrared light stimulates energy production inside mitochondria, helping skin cells work more effectively. Most customers see visible results within 4-8 weeks of consistent daily use.
Most customers notice improvements within 2-4 weeks of consistent daily use. Skin benefits like improved tone, reduced fine lines and texture are typically visible within 4-8 weeks. Muscle recovery and pain relief benefits are usually felt faster often within 1-2 weeks. The key is consistency 10-20 minute daily sessions produce significantly better results than occasional use.
Yes! red light therapy is completely safe for daily home use. Unlike UV light, red and near-infrared light does not damage skin or DNA. Our devices are FDA registered, ETL/UL safety certified, and 3rd-party tested for EMF levels. Sessions of 10-20 minutes daily are recommended. Those who are pregnant, on photosensitive medications, or have active cancer should consult their doctor before use.
Red light (660nm) primarily targets surface tissues skin, collagen, and cells in the upper layers. Near-infrared light (850nm) penetrates deeper reaching muscles, joints, and deeper tissues up to 3-5mm below the skin. Red Light Rise devices combine both wavelengths in one device, giving you the full spectrum of benefits from skin rejuvenation on the surface to deep muscle recovery and joint pain relief.
Yes! red light therapy has strong clinical evidence for reducing chronic pain and inflammation. Near-infrared wavelengths (850nm) penetrate deep into muscle and joint tissue, reducing oxidative stress and inflammation at the cellular level. Clinical studies show significant improvements in arthritis pain, knee pain, back pain, and muscle soreness. Many customers report 70-80% reduction in chronic pain after 4-6 weeks of consistent daily sessions.
Yes! Many red light therapy devices qualify for HSA (Health Savings Account) and FSA (Flexible Spending Account) purchases in the United States. The IRS considers red light therapy devices eligible when used to treat a specific medical condition such as chronic pain, arthritis, skin conditions, or muscle recovery. Red Light Rise devices are FDA registered which supports HSA/FSA eligibility. We recommend checking with your plan administrator to confirm your specific plan's coverage before purchasing.