Every order placed on Red Light Rise goes through a short processing period before it ships. Most orders are processed within 1-3 business days of purchase. During high-demand periods, such as holiday sales or new product launches, processing may take up to 5 business days. You will receive an email confirmation as soon as your order has shipped, along with tracking information so you can follow its journey to your door.
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. We do not offer international shipping outside the U.S. at this time. If this changes in the future, this policy will be updated accordingly.
Red Light Rise works with trusted manufacturing and logistics partners to get your red light therapy device to you safely. Because certain products are sourced from specialized manufacturing partners to maintain quality and keep costs competitive, estimated delivery times are:
Standard Shipping: 7-18 business days from the date your order ships, depending on the specific product and manufacturing partner
Exact delivery estimates are also displayed on each individual product page, since delivery times can vary by item. Delivery estimates are calculated from the day your order ships, not the day it was placed. Actual delivery times can vary due to carrier delays, customs processing where applicable, weather, or high order volume, especially around holidays. We recommend reviewing the estimated delivery window on the product page before placing your order.
Shipping costs are calculated at checkout based on your location, the size and weight of your order, and your selected shipping method. We periodically offer free shipping promotions on qualifying orders, which will be clearly displayed at checkout when active.
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package in real time. Because processing and transit can take up to 18 business days for certain items, please allow the full estimated window shown on your product page before reaching out about delivery status. If you have not received tracking information within 5 business days of placing your order, please contact our support team.
While we carefully package every red light therapy device to prevent damage in transit, issues can occasionally occur. If your order arrives damaged, is significantly delayed beyond the estimated window, or appears lost, please contact us within 7 days of the expected delivery date so we can investigate and make it right.
Because Red Light Rise works with several manufacturing and fulfillment partners to bring you the best red light therapy panels, masks, handheld devices, and belts, orders containing multiple items may occasionally arrive in separate packages, sometimes with different estimated delivery dates within the 7-18 business day window. You will be notified if your order ships in multiple shipments.
If you have any questions about your shipment, order status, or this Shipping Policy, please reach out to our support team through our Contact Us page. We're happy to help.
