At Red Light Rise, all sales are carefully processed, and we encourage every customer to review product specifications, wavelength details, and sizing information closely before purchasing. Because our red light therapy devices are electronic wellness products intended for personal use, our return policy is intentionally strict in order to maintain product hygiene, safety, and quality standards for all customers.
Return requests for reasons other than a manufacturing defect or shipping damage must be submitted within 7 days of delivery, and are only accepted if the product is completely unopened, unused, and in its original, undamaged packaging with all seals intact. Once a package has been opened, or a product has been powered on or used, it is no longer eligible for a change-of-mind return under any circumstances, due to hygiene and electrical safety standards.
To request a return, please contact our support team through our Contact Us page within the applicable window, with your order number, photos of the unopened product and packaging, and the reason for your request. Returns sent to us without prior authorization from our support team will not be accepted and will not be refunded.
Approved returns that are not the result of a manufacturing defect or shipping error are subject to a restocking fee of up to 20% of the item's purchase price, deducted from the refund, to cover inspection, handling, and processing costs. Return shipping costs for these returns are the customer's responsibility and are non-refundable.
The following items cannot be returned under any circumstances once the packaging has been opened:
LED face masks and any product that makes direct skin contact
Handheld devices and any item with a broken hygiene seal
Items marked as final sale, clearance, or bundle promotions at the time of purchase
Gift cards
This strict policy exists to protect the health and safety of all our customers and does not affect your rights regarding genuinely defective or damaged products, which are addressed separately below.
Approved refunds are processed back to your original payment method within 5-10 business days of us receiving and inspecting the returned item. Refunds are issued net of any applicable restocking fee. Please note that your bank or card provider may take additional time to reflect the refund on your statement. Orders that do not meet the conditions above will not be refunded, and the item will be returned to the customer at their expense.
If your red light therapy device arrives damaged, has a genuine manufacturing defect, or is not what you ordered, please contact us within 7 days of delivery with clear photos or video of the item, the defect, and the original packaging. Claims submitted after this window, or without sufficient photo/video evidence, may not be eligible for a remedy. Verified claims will be resolved through a replacement, repair, or refund at our discretion, at no additional cost to you.
Orders can be cancelled free of charge only if they have not yet been processed for shipment. Because our fulfillment partners begin preparing orders quickly to minimize delivery times, cancellation requests submitted after processing has begun cannot be guaranteed and may instead need to go through the standard return process once the item is delivered.
Red Light Rise reserves the right to refuse a refund, return, or exchange to any customer where we reasonably suspect misuse of this policy, including but not limited to repeated return requests, signs of product use beyond inspection, or missing original packaging and accessories.
Many of our red light therapy devices are backed by manufacturer warranties covering defects in materials or workmanship for a defined period after purchase. Warranty terms vary by product and manufacturer and are separate from this Return & Refund Policy. Warranty details will be provided with your order or made available upon request.
